Frequently Asked Questions
Clear answers to all your questions regarding ordering, sizing, shipping, and returns.
FAQ
How long does shipping take?
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All orders are dispatched from our fulfillment atelier within 24–48 hours. Standard domestic delivery takes 3–5 business days depending on your destination pincode. Real-time SMS and WhatsApp tracking links are shared upon dispatch.
FAQ
Do you offer Cash on Delivery (COD)?
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Yes! Cash on Delivery is available across 25,000+ pincodes in India for orders up to ₹10,000. You can inspect the tamper-evident luxury packaging and pay directly to the delivery courier.
FAQ
What is your return & exchange policy?
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We offer a 7-day hassle-free doorstep pickup policy. If your outfit does not fit as expected or you wish to exchange colors, simply contact us or initiate a return from your account. The courier will collect the package from your doorstep.
FAQ
Are your silk sarees certified authentic?
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Yes, 100%. All our Banarasi, Kanjeevaram, and Chanderi sarees come with authenticity verification and genuine Zari purity assurances, directly woven by certified handloom artisan collectives.
FAQ
How can I choose the right size?
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Each product detail page includes a comprehensive Size Guide with bust, waist, and length measurements in both inches and centimeters. For custom alterations, reach out to our concierge before dispatch.
FAQ
How should I wash and care for Sajbela garments?
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Dry clean is recommended for all handloom silk, organza, and heavily embroidered Zari attire. Cotton and georgette styles can be gently hand-washed in cold water using mild liquid detergent. Store silks wrapped in breathable muslin cloth.
Express Delivery
Free express shipping above ₹1,999 with live tracking.
7-Day Easy Returns
Complimentary doorstep pickups on unworn items.
Silk Mark Certified
100% authentic handloom pure silk with hallmark guarantee.